Return and Exchange policy
How to Initiate a Return/Exchange
If your order isn’t blockbuster-worthy, you can request a return or exchange within 3 days of receiving it by emailing hey@filmyie.club with:
- Your order number 📦
- Clear images of the product (showing any issues) 🖼
- Your mobile number 📞
- A brief reason for the return/exchange
Important:
-
The item must be unworn, unwashed, and in its original packaging with tags attached.
- Exchanges are only applicable for size issues or defective/damaged products.
- A return pickup will be arranged by us. The shipping cost will be deducted, and the remaining amount will be credited as store credit to your Filmyie account within 24 hours of receiving the product.